Many organisations will not have heard of the term APG, but may have heard of BPM (Business Process Management) or Case Management. Essentially, APG is a new way of taking control of processes right across the enterprise. BPM is typically too rigid to deal with complex, unstructured processes, yet perfect for those processes that have a high throughput and are highly repeatable. APG delivers a framework that handles structured and unstructured processes equally well, which also enables it to handle processes that are a mix of the two.
The workFile Vision APG implementation is highly flexible and scalable and can take control of any form of process within the organisation, even if it doesnt contain any tangible work to be done, rather delivers a business objective.
Some of the business drivers for taking control of business processes are:
- Streamlining processes, increasing efficiency and leveraging automation where possible
- Reduce process cycle times and deliver faster results
- Enforce corporate standards and policies
- Empowering users with the right information at the right time in a process
Some business benefits of using workFile Vision APG:
- Streamline business processes and workflow
- Take control of all forms of processes, structure, unstructured
- Increase automation levels
- Adapt all elements within a process to the real time needs of users, content and customers
- Provide shorter process times
- Improve service level agreements (SLAs)
- Keep track of all work
- Enforce standards
- Empower end users to work how they wish, wherever possible
- Raise process efficiency
Some of the features of workFile Vision APG are:
- Detect processes; no need to design them up front
- Design processes wherever known
- Allow all elements of a process to be adapted in real time
- Act as a process guide without any tangible work attached to it
- Analyse processes
- Refine processes based on analysis or a real time need (user adapts the system)
- Take control of all forms of processes
- Adapt to working needs, e.g. Product type of workflow to a highly collaborative (swarming) way of working
- Automate particular process steps
- Build intelligent processes able to hold data and perform functions based on that data
- Utilise process milestones and an event driven architecture
- Utilise routing events and options
- Utilise system options, such as cooling off periods, diary items, await response events etc
- Knowledge share
- Adapt based on social interactions between customer and business, and between users
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